Resume

Professional Skills

• UI/UX Design
• Web & Graphic Design
• Front-end Development
• Web Project Management
• Video editing
• Axure, Figma, and similar programs
• Asana, Monday, Basecamp and similar
• Adobe Creative Suite
• HTML5
• CSS3
• Drupal
• WordPress
• Shopify

Management Skills

• Analytical Thinking
• Communication
• Conceptual Thinking
• Critical Thinking
• Leadership
• Organization
• People Management
• Problem Solving
• Teamwork
• Time Management

Education

George Mason University, Fairfax, VA

BA in Art and Visual Technology, Minor in Multimedia, May 2005

Professional Experience

International City/County Management Association (ICMA)

International City/County Management Association, www.icma.org, headquartered in Washington, DC is the world's premiere association of professional city and county managers who lead local governments.

User Interface/User Experience (UI/UX) Manager | January 2020 - Present

Web Designer | December 2015 - January 2020

• Manages the UI/UX design of six (6) ICMA websites focused on engaging human-centered, user friendly, web accessibility and visually appealing experiences.
• Creates wireframes, prototypes, and design mock-ups to articulate the user's journey; gathers feedback from usability studies and implements feedback based improvements.
• Guides four (4) cross-functional teams in web strategy and a mindset of systems thinking approach to gather business requirements, and communicate high-level concepts in a clear and compelling way to senior leadership and audiences of all levels.
• Collaborates with a team of over 30 cross-functional staff to ensure design standards and best practices are followed in the day-to-day operations of ICMA websites. Writes guidelines for content management; conducts content management system (CMS) training for staff; manages bug reports; and resolved 800+ tickets.
• Directs external vendors who provide technical support of ICMA websites to set priorities, manages a $70K annual budget, coordinate resources, and provide guidance to deliver high- quality web solutions.
• Audits existing and new digital experiences, identifies obstacles, proposes solutions for improvement and experimentation to align with best practices and guidelines.
• Generates weekly metric reports, analyzes for trends and opportunities, guarantees content is optimized for search engine optimizations (SEO) for better search visibility and cross-promotion among the ICMA digital ecosystem.
• Created 30+ high-quality branded videos that support ICMA message, including but not limited to: CEO/Executive Director communications, member testimonials, advocacy for programs, and internal awards.

National Association of Social Workers

Senior Digital and Web Specialist | April 2014 - November 2015

• Responsible for the design and maintenance of the organization's website.
• Designed interactive brand experiences for the website and microsites in close collaboration with the web operations team.
• Collaborated with marketing team and stakeholders to create concepts that met goals and expectations.
• Built, launched and maintained webpages with a high standard for digital touch points, from concept to execution.
• Created wireframes, high-fidelity mock-ups, specifications and other UI design documents.

Dynamics Research Corporation

Web Designer | October 2010 - April 2014

• Responsible for the design and maintenance of the website for the Military Health System, Office of Strategic Communications.
• Develop and design micro-sites to provide web presence for affiliate organizations.
• Create illustrations and information graphics such as maps, charts and graphs for web data projects.