Resume

I am an accomplished and driven UX professional with over 15 years of experience in UX design and project management. In my current role as the UI/UX Manager at the International City/County Management Association (ICMA), I manage the user experience of multiple websites, guide teams in web strategy, collaborate with staff ensuring consistency in design standards and best practices, and direct external vendors in delivering high-quality web solutions. I audit digital experiences, conduct usability studies, design prototypes and develop processes. In addition to UX design, front-end development (HTML and CSS) and project management experience, I am proficient with Axure, Figma, Drupal, WordPress, Shopify, and Adobe Creative Suite.

Professional Skills

UI/UX Design

Web & Graphic Design

Front-end Development

Web Strategy

Figma, Axure, and similar

Asana, Monday, Basecamp, and similar

HTML5

CSS3

Drupal

WordPress

Shopify

Adobe Creative Suite

Professional Skills

  • UI/UX Design
  • Web & Graphic Design
  • Front-end Development
  • Web Project Management
  • Axure, Figma
  • Asana, Monday, Basecamp
  • HTML5
  • CSS3
  • Drupal
  • WordPress
  • Shopify
  • Adobe Creative Suite

Management Skills

  • Analytical Thinking
  • Communication
  • Conceptual Thinking
  • Critical Thinking
  • Leadership
  • Organization
  • People Management
  • Problem Solving
  • Teamwork
  • Time Management

Education

George Mason University

Fairfax, VA

BA in Art and Visual Technology, Minor in Multimedia, May 2005

Professional Experience

International City/County Management Association (ICMA)

International City/County Management Association, www.icma.org, headquartered in Washington, DC is the world's premiere association of professional city and county managers who lead local governments.

User Interface/User Experience (UI/UX) Manager

January 2020 - Present

Web Designer

December 2015 - January 2020

  • Manages the UI/UX design of six (6) websites within the ICMA Ecosystem focused on engaging human-centered, user friendly, web accessibility and visually appealing experiences.
  • Designs wireframes, prototypes, and design mock-ups to articulate the user's journey; gathers feedback from usability studies and implements feedback based improvements.
  • Audits existing and new digital experiences, identifies obstacles, proposes solutions for improvement and experimentation to align with best practices and guidelines.
  • Guides four (4) cross-functional teams in web strategy and a mindset of systems thinking approach to gather business requirements, and communicate high-level concepts in a clear and compelling way to senior leadership and audiences of all levels.
  • Collaborates with a team of over 30 cross-functional staff to ensure design standards and best practices are followed in the day-to-day operations of ICMA websites. Writes guidelines for content management; conducts content management system (CMS) training for staff; manages bug reports; and resolved 800+ tickets.
  • Directs external vendors who provide technical support of ICMA websites to set priorities, manages a $70K annual budget, coordinate resources, and provide guidance to deliver high- quality web solutions.
  • Generates weekly metric reports, analyzes for trends and opportunities, guarantees content is optimized for search engine optimizations (SEO) for better search visibility and cross-promotion among the ICMA digital ecosystem.
  • Created 30+ high-quality branded videos that support ICMA message, including but not limited to: CEO/Executive Director communications, member testimonials, advocacy for programs, and internal awards.

National Association of Social Workers

Senior Digital and Web Specialist

April 2014 - November 2015

  • Responsible for the design and maintenance of the organization's website.
  • Designed interactive brand experiences for the website and microsites in close collaboration with the web operations team.
  • Collaborated with marketing team and stakeholders to create concepts that met goals and expectations.
  • Built, launched and maintained webpages with a high standard for digital touch points, from concept to execution.
  • Created wireframes, high-fidelity mock-ups, specifications and other UI design documents.

Dynamics Research Corporation

Web Designer

October 2010 - April 2014

  • Designed and maintained the website for the Military Health System, Office of Strategic Communications.
  • Develop and design micro-sites to provide web presence for affiliate organizations.
  • Create illustrations and information graphics such as maps, charts and graphs for web data projects.