Resume

Professional Skills

• UI/UX Design
• Web & Graphic Design
• Front-end Development
• Web Project Management
• Video editing
• Axure, Figma, and similar programs
• Asana, Monday, Basecamp and similar
• Adobe Creative Suite
• HTML5
• CSS3
• Drupal
• WordPress
• Shopify

Management Skills

• Analytical Thinking
• Communication
• Conceptual Thinking
• Critical Thinking
• Leadership
• Organization
• People Management
• Problem Solving
• Teamwork
• Time Management

Education

George Mason University, Fairfax, VA

BA in Art and Visual Technology, Minor in Multimedia. Cum Laude May 2005

Professional Experience

International City/County Management Association (ICMA)

International City/County Management Association, www.icma.org, headquartered in Washington, DC is the world's premiere association of professional city and county managers who lead local governments.

User Interface/User Experience (UI/UX) Manager | January 2020 - Present

Web Designer | December 2015 - January 2020

• Leads the UI/UX design of five (5) ICMA web properties with a focus on customer-centric, user-friendly, and visually appealing and responsive experiences.
• Guides seven (7) internal business teams in strategy, research, alignment, analysis, and content design.
• Manages 30+ staff in the day-to-day operations of websites; writes guidelines for content management; conducts Content Management System (CMS) training for staff; manages bug reports; and resolved 800+ tickets.
• Directs two (2) external vendors who provide technical support through project management; develops business requirements for new functionalities/bugs; and manages priorities for an annual budget of $130K and procurement activities for acquiring new vendors.
• Creates process and user flows, journey maps, and interaction models resulting in conceptual wireframes, interactive prototypes, and scalable design systems.
• Performs usability studies to understand member needs and define opportunities.
• Audits existing and new digital experiences, identifies obstacles, and proposes solutions for improvement and experimentation.
• Creates and improves design standards to align with best practices and guidelines.
• Generates weekly metric reports, analyzes for trends and opportunities, and guarantees content is optimized for Search Engine Optimization (SEO) for better search visibility.
• Created 30+ high-quality branded videos that support ICMA message, including but not limited to: CEO/Executive Director communications, member testimonials, advocacy for programs, and internal awards.

National Association of Social Workers

Senior Digital and Web Specialist | April 2014 - November 2015

• Responsible for the design and maintenance of the organization's website.
• Designed interactive brand experiences for the website and microsites in close collaboration with the web operations team.
• Collaborated with marketing team and stakeholders to create concepts that met goals and expectations.
• Built, launched and maintained webpages with a high standard for digital touch points, from concept to execution.
• Created wireframes, high-fidelity mock-ups, specifications and other UI design documents.

Dynamics Research Corporation

Web Designer | October 2010 - April 2014

• Responsible for the design and maintenance of the website for the Military Health System, Office of Strategic Communications.
• Develop and design micro-sites to provide web presence for affiliate organizations.
• Create illustrations and information graphics such as maps, charts and graphs for web data projects.