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I am a dedicated, driven, and passionate designer with 10+ years of industry experience. I deliver creative solutions to user-centered experiences for various government and private businesses through human centered methods to solve complex user experience challenges. My multi-faceted skillset in UI/UX design, front-end development, project management and leadership has resulted in building user understanding around products and services, promoting brand recognition and driving profitability through successful campaigns.

Professional Skills

  • UI/UX Design
  • Web & Graphic Design
  • Front-end Development
  • Web Project Management
  • Video editing
  • Axure, Figma, and similar programs
  • Asana, Monday, Basecamp and similar
  • Adobe Creative Suite
  • HTML5
  • CSS3
  • Drupal
  • WordPress
  • Shopify

Management Skills

  • Analytical Thinking
  • Communication
  • Conceptual Thinking
  • Critical Thinking
  • Leadership
  • Organization
  • People Management
  • Problem Solving
  • Teamwork
  • Time Management


George Mason University, Fairfax, VA

BA in Art and Visual Technology, Minor in Multimedia. Cum Laude May 2005

Professional Experience

International City/County Management Association (ICMA)

International City/County Management Association,, headquartered in Washington, DC is the world's premiere association of professional city and county managers who lead local governments.

User Interface/User Experience (UI/UX) Manager | January 2020 - Present

Web Designer | December 2015 - January 2020

  • Leads the UI/UX design of five (5) ICMA web properties with a focus on customer-centric, user-friendly, and visually appealing and responsive experiences.
  • Guides seven (7) internal business teams in strategy, research, alignment, analysis, and content design.
  • Manages 30+ staff in the day-to-day operations of websites; writes guidelines for content management; conducts Content Management System (CMS) training for staff; manages bug reports; and resolved 800+ tickets.
  • Directs two (2) external vendors who provide technical support through project management; develops business requirements for new functionalities/bugs; and manages priorities for an annual budget of $130K and procurement activities for acquiring new vendors.
  • Creates process and user flows, journey maps, and interaction models resulting in conceptual wireframes, interactive prototypes, and scalable design systems.
  • Performs usability studies to understand member needs and define opportunities.
  • Audits existing and new digital experiences, identifies obstacles, and proposes solutions for improvement and experimentation.
  • Creates and improves design standards to align with best practices and guidelines.
  • Generates weekly metric reports, analyzes for trends and opportunities, and guarantees content is optimized for Search Engine Optimization (SEO) for better search visibility.
  • Created 30+ high-quality branded videos that support ICMA message, including but not limited to: CEO/Executive Director communications, member testimonials, advocacy for programs, and internal awards.

National Association of Social Workers

Senior Digital and Web Specialist | April 2014 - November 2015

  • Responsible for the design and maintenance of the organization's website.
  • Designed interactive brand experiences for the website and microsites in close collaboration with the web operations team.
  • Collaborated with marketing team and stakeholders to create concepts that met goals and expectations.
  • Built, launched and maintained webpages with a high standard for digital touch points, from concept to execution.
  • Created wireframes, high-fidelity mock-ups, specifications and other UI design documents.

Dynamics Research Corporation

Web Designer | October 2010 - April 2014

  • Responsible for the design and maintenance of the website for the Military Health System, Office of Strategic Communications.
  • Develop and design micro-sites to provide web presence for affiliate organizations.
  • Create illustrations and information graphics such as maps, charts and graphs for web data projects.